Refund Policy

Effective as of: August 27, 2026

At Wool Blend Coat we want you to be genuinely happy with your coat. A coat is a fit decision, and fit is hard to judge from photographs, so if it is not right when it arrives you can send it back. This page explains exactly how that works, what it costs and how long it takes.

1. 30-Day Return Window

You may return an eligible item within 30 days of the date your order was delivered. To be eligible, the coat must be unworn and unwashed, in the same condition in which you received it, free of odours, marks, pet hair and alterations, and returned in its original packaging with all tags still attached. Trying the coat on indoors over your normal clothing is fine and expected; wearing it outdoors is not.

2. How to Start a Return

Email support@woolblendcoat.com with your order number and the reason for the return. Our team will review your request and, if it is approved, send you a Return Merchandise Authorization (RMA) number together with the correct return address and instructions.

Please do not send anything back before you have an RMA number, and do not return items to the manufacturer. Unauthorised returns cannot be identified or processed and may not be refunded.

3. Return Shipping Costs

Outbound shipping to you is free on this coat. Return shipping is paid by the customer, and the cost of return postage is not refundable. We recommend using a trackable service and considering shipping insurance, because we cannot issue a refund for a parcel we do not receive. The one exception is a damaged, defective or incorrect item, where we cover return shipping in full - see section 6.

4. Refund Method and Processing Time

Once your return arrives we will inspect it and email you to confirm receipt, and then to tell you whether the refund has been approved. Approved refunds are issued to your original payment method within 5-10 business days of inspection. Your bank or card issuer may take a few additional days to post the credit to your account. Refunds are for the price paid for the item; any original shipping charge, where one applied, is not refunded.

5. Non-Returnable Items

The following cannot be returned:

• Items that have been worn outdoors, washed, dry cleaned or altered.
• Items showing signs of wear, damage, staining or odour caused after delivery.
• Items returned without their original packaging or with tags removed.
• Items returned after the 30-day window has closed.
• Clearance and final sale items, where identified as such at the time of purchase.
• Gift cards.

6. Damaged, Defective or Incorrect Items

If your coat arrives damaged or defective, or you receive the wrong colour or size, contact support@woolblendcoat.com within 7 days of delivery with your order number and clear photographs of the problem, including the item label. We will arrange a free replacement or a full refund, including any return shipping cost, at no charge to you. This does not affect your statutory rights.

7. Exchanges

Because this coat is offered in thirteen colours and six sizes, the fastest way to exchange is to return the original item for a refund under the process above and place a new order for the colour or size you want. That way your replacement ships immediately rather than waiting for your return to arrive. Direct replacements are arranged only for items that are defective or damaged. If you would like help choosing a size before you order, email us and we will walk you through the measurements.

8. Order Cancellations

If you need to cancel, email us as soon as possible. We can usually cancel an order before it enters fulfilment, which is typically within 24 hours of purchase. Once an order has shipped, please follow the return process above instead.

9. Late or Missing Refunds

If your refund has not appeared, first check your bank account again, then contact your card company, as there is often a processing delay before a refund is officially posted, and then contact your bank. If you have done all of that and the refund still has not arrived, email support@woolblendcoat.com with your order number and we will trace it.

10. Contact Us

All returns, refunds and exchange questions go to support@woolblendcoat.com. We reply within 24-48 hours on business days.