Contact Us
We would rather answer a question before you order than sort out a problem after. Whatever it is - sizing, colour, fabric, care, an order that has not moved, a return you want to start - write to us and a person will read it.
Email us
We reply to every message within 24 to 48 hours on business days, Monday to Friday. Messages that arrive over a weekend or a public holiday are answered on the next business day. We do not use an automated bot to close tickets.
What to include
You will get a faster and more useful answer if you tell us a little up front:
- Order questions - your order number and the email address you used at checkout.
- Sizing help - your usual size, your height, and the bust and shoulder measurements of a coat you already own and like the fit of. That comparison is far more reliable than a size label, and we are happy to walk through the chart with you.
- Returns and exchanges - your order number and the reason for the return. We will send you a Return Merchandise Authorization number and the correct return address. Please wait for that number before sending anything back.
- Damaged, defective or wrong item - your order number and clear photographs of the problem, including the item label. Get in touch within 7 days of delivery and we will put it right at no cost to you.
- Privacy requests - tell us which right you are exercising and the email address associated with your data.
Before you write
A few of the most common questions are already answered elsewhere on the site, and you may get your answer faster there. Full measurements for every size, fabric composition and care instructions are on the product page, along with our FAQ. Delivery times and costs are set out in our Shipping Policy, the 30-day return process is in our Refund Policy, and how we handle your data is in our Privacy Policy.
Business hours
Our support team works Monday to Friday, 9:00am to 5:00pm Eastern Time, excluding US public holidays. Orders are processed within 1-3 business days on that same schedule.